Plant Therapy: Our Company Values & Why You Should Know Them

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Plant Therapy: Our Company Values

So what are our company values?

We at Plant Therapy strive to bring quality essential oils from ethical, sustainable sources, but we are devoted to being a company that values its customers, its employees, and the community.

We are a people first company.

Grandparents caring for grandchildren outdoors Plant Therapy company valuesBefore anything else, we place people first. Our customers and employees are what matter most. We are focused on doing the right thing. We operate with absolute integrity at all times, keeping our customers and employees in mind constantly. So, what does that really mean?

We operate with integrity.

hands shaking in the foreground with plants in the background plant therapy company valuesIntegrity is at the core of everything we do, whether its transparency with our essential oil batches or sourcing our oils from sustainable and ethical sources.

Our customers really do come first. At Plant Therapy, you the customer are our highest priority. We have a responsibility to you, to provide you with the highest quality products, and freely give the education on how to use those products.

Additionally, what we say is in our essential oil bottles is exactly what they contain – no more and no less.

We’re never satisfied with the status quo.

Plant Therapy's Planting Kindness plant therapy company valuesEven though we hold our products to the highest standards of purity and quality, Plant Therapy is always looking for new ways to improve our existing products or add to our quality lineup of essential oils.

We continually strive to do more for our customers, to provide even better products and more education to ensure the safe and effective use of essential oils.

But we also continually investigate our current methods and products, to always seek to find ways to improve our company from the inside out.

We maintain our flexibility at all times.

Hand planting a small sprout outdoors plant therapy company valuesThroughout everything, it is important we as a company remain flexible. After all, life has some tendency curveballs. So we’re committed to rolling with the punches without sacrificing quality or integrity.

Flexibility as a company means taking issues on directly when they occur. It means finding ways to solve problems before they occur, of seeing setbacks as challenges and opportunities to grow.

We work to have nothing but positive customer interactions! Our employees always work for frictionless transactions that show how much we care and make our customers say “wow!”

We enjoy the journey!

Children skiing in the snow with family plant therapy company valuesLife is a journey and its one we are committed to making enjoyable for our customers and our employees.

Employees must have a physically and emotionally safe and secure environment where their talents are recognized and appreciated. We as a company work to hire people who not only meet our high standards of authenticity but also love Plant Therapy! We love people who love Plant Therapy as much as the owners themselves. As we grow, we want both our employees and our customers to be invested in having fun along the way.

We keep an attitude of continuous improvement.

Happy family playing at home togetherFinally, it is important that we continue to look for ways we can improve our company, our products, and our service. We welcome feedback from both our employees and customers, always with an attitude of competing with ourselves. We don’t want to “beat” anyone else, we want to be better than we were yesterday!


53 thoughts on “Plant Therapy: Our Company Values”

  1. As a 30+ year practitioner/student of Aromatherapy (since just before Robert Tisserand wrote “The Art Of Aromatherapy”) I have used many quality oils from both other well known brands as well as trusted wholesalers – not one ever being purchased from an MLM (because i’m smart enough to see thru their smoke). While i do not at this very moment have a need for an oil i do not currently possess, having recently discovered Plant Therapy, and also having done the work (research) on your company – i am confident that the next oil i need i will be purchasing from you. The fact that you HAVE the relationship you do with Tisserand Institute is pretty much all i need to know. Looking forward to doing some business soon!

  2. I’m new to EO (very new, 2 weeks) I researched for weeks before buying and everything about your company, product, reviews, cost looked like a wonderful package. I took the plunge and bought the 7&7, a sleep EO, and a Kid safe sleep EO. I love them!! I’ve already bought 2 others I was looking at. Got them so quick and used them last night! You have a wonderful company, can’t wait until the next purchase!! One question, do the color of the labels signify anything.

  3. A lot of people I know use oils through an MLM, but the price always got me. I wanted to try oils, so I took to the internet to look up the best non-MLM company. I’m so glad I found Plant Therapy. I’m slowly building my oil supply, and I’m so excited to try all the products you offer!

  4. Anyone who has dealt with customer service already knew the company puts people first. My concerns (which usually only amount to a 4-star rating) are always addressed. Good to know my money is going to a quality company!

  5. I appreciate the way you have committed yourselves to your customers. You make it possible for me to get high quality oils at prices I can actually afford but also don’t make me suspicious. Every order I have placed with you has been far above my expectations, and the one and only issue I’ve had so far was quickly resolved by your customer support team and was simply a misunderstanding on my part. This post sums up why I will be purchasing my oils exclusively from Plant Therapy from now on.

  6. Thank you for making it possible to find safe, effective, and affordable essential oils for my family. I am so glad that I was introduced to plant therapy last summer. I was taking a break from oils because they were too expensive, but not anymore. I am able to order just about every month and I love everything I purchase.

  7. PT is such a great company. The response times on answering questions is unparalleled! I submitted a question about diffusing an oil around my little girl, and PT emailed me back right away. I love the product and the customer service!!

  8. I am trying to figure all this out. I know that it can be very difficult and labor intensive to distill and extract essential oils. How do you guys keep your costs lower? One of the big examples are that it take so much supplies to produce such a small amount of oils how do you gain profit and pay fair wages to the farmers or harvesters? Thank you for answering. There is just so much information out there about essential oils it is hard to know what to believe.

    1. Amber, I’m sure our awesome Customer Service Team will be able to help you with those questions. Feel free to reach out to them at [email protected]. Unfortunately, I do not deal with any finances and won’t be able to provide you with the answers you need 🙂

      1. I’m sure our CS team will be able to answer these questions and everyone is more than welcome to publicly disclose their response. As myself and our other Certified Aromatherapists do not deal with the finances or our relationship with the farms we source from, I am afraid I am unqualified to answer in this particular instance. You can reach Customer Service at [email protected]. Thank you all for your great questions and understanding!

        1. Have someone who knows the answer to address this question. Instead of replying the same answer differently. This is a vital subject individuals want the answer to.

          1. While I’d also like to know the answer to this, I conclude as a consumer of essential oils from an M that if a company is able to source for quality and stability but not pay the insane commissions to middle people, they’d be able to pass on those savings to the consumer. I always thought that having sales people making $20k a month selling oils was really driving up the consumer costs. But I’m here to research the quality of this brand comparatively so I’d also like to know sourcing and fair trade as stated above.

  9. I am so glad I found your company! I previously ordered from MLMs, but the pricing was just too expensive and I didn’t want to be stuck in any kind of subscription. Your prices are reasonable, shipping is fast, and customer service is top-notch. It’s easy to tell that you really care about your customers and want to give them the most helpful information. I love the way your social media staff interacts with your customers, too. It’s like having a friend rather than just some faceless company. Kudos on a job well done!

  10. Plant Therapy doesn’t just talk about having great company values, they implement those values in all their interactions with customers and on social media. Awesome job!

  11. With the essential oils MLMs battling it out all over my facebook and so many misleading statements it was really difficult from me to know what to choose when it came to selecting oils. Plant Therapy has made it easy. I love the lower cost, risk, and pressure that comes with not buying into an MLM program. I love the transparency of Plant Therapy and that they rise above the Facebook battles, never bashing other companies. Most importantly I love that with the kidsafe line and other easy to access info I know what is safe to use around my sweet nephews. The rewards program is a pretty great bonus too.

  12. Thank you guys for caring more about people then money. Your products are top notch and much more affordable then similar products the others guys sell.

  13. Plant Therapy is absolutely amazing. I’ve never seen another company that cares so much about their customers and I for one am very appreciative that I found you all!

  14. you guys are awesome in a world where so many could care less and not even be honest you guys go above and beyond caring for your family of oil lovers and i say family because that is how you make us feel keep up the good work… thanks for all the hard work you put into everything you do…..

  15. Its been a long time since I had feelings for a company. I actually can’t recall ever really caring. You really take care of your clients and we are all appreciative of your attention to detail. Your products are amazing and your values are what all companies should strive to represent. Thank you.

  16. I happened to stumble into PT on Amazon! The very first EO that I ever purchased was Germ Destroyer! From there I found your website and became a customer for life!! Your customer service is impeccable and the way the whole company runs is amazing!! Not to mention your FB pages (official and the ones run by awesome PT customers) provide a wealth of information and recipes that I use daily!! Thank you PT

  17. I’m so glad I found PT. I love the quality products and especially the Kidsafe options. As a busy mom, I appreciate that you guys have taken out the guesswork for me. Thank you for your outstanding values!

    1. This! This is why after crazy amounts of research I first purchased oils from Plant Therapy a few months ago and have become a loyal customer. Everything written in this post has been exemplified in every interaction I have had with PT. They strive for excellence, are diligent in education on the safe use of their product, and go out of their way to please their customers. Not only have I never heard them say anything negative about another company, they discourage their customers from doing it too. I am so thankful I found Plant Therapy!

  18. I’ve never felt so passionate about ANY company before – you really define what it means to me to be ethical, compassionate, and truly caring for your customers/fans. The groups online makes me feel like you all have created a large family of people dedicated to wellness, and in many ways it feels like a movement. Bravo! 🙂

  19. We as customers see this in every transaction and interaction we have with Plant Therapy! Not only in Customer Service ***WOW*** but in quality of every product I’ve personally purchased! I agree with other customer comments, trying to leave honest reviews relative to MY experience with a product, and customer service is out there trying to “Make it right”, just because it wasn’t a smell or something that was right for me personally. WITHOUT EVEN ASKING !!! What company does that? Not just the BEST company, but the company who wants to do better today than they did yesterday!!! What a wonderful motto PLANT THERAPY!!! I love it, and you do it every day!! Thank you!!

  20. I feel that Plant Therapy customer service is so great, they could consult other companies! I wish this company years upon years of success and really do tell a lot of friends about them.

  21. I’m totally impressed with my experience so far and am happy to recommend PT! A friend got me interested in EO via an MLM and it just wasn’t for me. plant therapy had been an awesome product as well as learning experience.

  22. So happy to have found Plant Therapy! Switched from Young Living for not only a better value, but for the honesty and integrity of this amazing company!!

  23. I try to be honest with my reviews, and in no way expected a refund after I left a bad review for a product that I personally did not like. Not saying the product was bad for everyone…it was not just for me.
    I just started really getting into EO around Dec. After going to a DoTerra free rollerball event. Loved the oils…but the price….not so much. So I did a lot of research, and tried Plant Therapy, Edens Garden, and looked into Rockie Mountain (but did not try them).
    You gained my loyalty with your integrity, quality, and true care for each customer. Plus, your shipping is freakishly fast!
    I have made a return in the past with no issues (another reason why I stay with you).
    But now, your offering me a refund without me requesting it! Wow! Your company has no bounds…
    Thank you, and know that your customer service and quality of products do not go unnoticed! I’ll be telling my DoTerra friend to give you a try and she’ll see why.
    Forever yours…

    1. Thank you so much for your kind comment, Tammy! We appreciate all of our customers and strive to make sure our customer service is top of the line 🙂

  24. Just when I thought there couldn’t be any more reasons to love Plant Therapy, I happen upon this post. One of the most outstanding things about your company is your realization about the importance of customer service. Add in your dedication to the safe use of essential oils, product quality, product variety, affordability, and you have the perfect recipe for success.

  25. Your customer service has been really great. I may get things you don’t offer from other companies, but I always come here first because of your customer service and ethics.

  26. Plant Therapy is a wonderful company that lives up to all of these expectations. It is definitely a “people first” company and that is evident in their passion for promoting safe use practices, not practices that will make them the most money and by their wonderful customer service that always takes care of their customers! I also love the live videos and getting to know the employees and the take they take to get to know their customers. It’s much more than just ordering oils online when you feel like you know the people behind the oils and know that they care about you.

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