Our Rewards Program was designed to reward our loyal customers. To learn the ins and outs of this fantastic program, check out some key points below. If you have additional questions, feel free to reach out to [email protected]!
Earn Points When You Shop
It’s super simple, for every $1 you spend, you earn 1 Rewards point! For example, spend $46, get 46 points. And when you’ve spent $100 and/or earned 100 Rewards Points, you’ll get a $5 reward. That’s basically getting 5% back on every dollar you spend (even more if you’re our Bestie, but we’ll get to that in a minute). And the best part? There’s no limit on how many points you can earn!
- 100 points = $5
- 200 points = $10
- 300 points = $15
- 400 points = $20
- 500 points = $25 . . . you get the idea!
Your points are calculated after discounts are applied and before taxes. Additionally, you can’t earn points on redeemed points, so using your $5 reward won’t earn you 5 more points. Finally, your points expire after six months of inactivity in your Rewards account. If you don’t make a purchase, write a review, or answer a blog post question for six months – you lose your points.
To check your rewards points balance, current Bestie status, and rewards history, check the top of your Rewards Account page. Points are usually in your account within minutes of your purchase. It might take up to 48 hours, but if it takes longer, our customer satisfaction team at [email protected] is happy to help you!
Redeem Rewards Points
You can use up to $50 in rewards in a single transaction. Easily redeem your rewards through your shopping cart. If you have enough points for a reward you’ll see a slider box at the bottom of your screen. Slide the green bar to the amount you want to use in $5 increments. Click the ‘apply’ button and your rewards will be applied!
And if you apply points but decide not to checkout, not to worry. The promo code for that reward can be found in your rewards history ready to be used next time you shop.
Pro Tip: You can also use your rewards to cover taxes and shipping! If your shopping cart total is $45.75 and you use $50 in rewards – the extra will go towards covering your taxes and shipping. This works for US and international customers.
Note: If your total is between $0.01 and $0.99, you won’t be able to check out. You need at least $1.00 in your shopping cart for our payment processor to work. Here are some examples:
These two situations work:
- Shopping cart total (after taxes): $49.98 + $50 reward = you pay $0.00
- Shopping cart total (after taxes): $51.01 + $50 reward = you pay $1.01
This won’t work:
- Shopping cart total (after taxes): $50.45 + $50 reward = $0.45…you won’t be able to check out.*
*if you use PayPal, you’ll be able to check out just fine – but if using any other method this won’t go through.
Do Points Disappear?
All your coupon codes for your redeemed rewards will stay in the rewards history section in your Rewards Dashboard, so you can always find them again. Visit your Rewards dashboard and you’ll see a list of coupon codes that correspond with each reward you’ve earned. Type in the codes at checkout the way you would with any coupon code and you’re good to go! Note: If you type in the coupon code at checkout and it doesn’t apply, that means you’ve already used it.
And if you haven’t been active in your Rewards account for more than six months, your points will expire. But there are some easy (and free) ways to keep earning points even if you’re not placing an order.
Earn Free Points
Like us on Facebook (10 points), follow us on Twitter (10 points), follow us on Instagram (10 points), share us on Facebook once (10 points), and follow us on YouTube (10 points). You’ll earn points for following us and you’ll get all the latest updates on sales and new products! Make sure to do it from your Rewards page to get credit.
If your social points don’t show up within 24 hours, contact [email protected] and we’ll fix it.
In addition to your social media points, we have monthly tasks that can earn you up to 80 points a month. Once a week you can review a product and get 15 Rewards Points. Every two weeks you can read a blog post and answer a question for another 10 points. That’s 80 points a month without spending a dime!
Get an Exclusive Birthday Oil
We made you a birthday present! Rewards members get our exclusive Tiramisu Blend, for free, with a $5 online or in-store purchase during their birthday month. We know you’re going to get oils for your birthday – have one on us!
To get your birthday oil, make sure you’ve added your birthdate to your rewards account. Then check your email on your birthday for a unique code!
Use Rewards with Any Sale or Coupon
Your points can be combined with other coupons, sales, and promos, scoring you some serious deals. The only things your points can’t buy are Plant Therapy gift cards/certificates.
Plus, watch for double (or triple) point days & potential Rewards-only offers. We love to surprise our customers, and what’s better than earning rewards twice as fast?
We Refund Points on Returns
You bought a new oil, smelled it, and realized it’s not for you. We’ve got you covered! When you return an item, your rewards applied towards the purchase will be added back to the Rewards Balance as an account credit. Additionally, if you earned points on the purchase you’re returning, those will be deducted from your Rewards account when your return is finalized.
Oily Besties Get Serious Rewards
Earn 1,000 points and you’ll become our Oily Bestie! Once you’re our Bestie, you earn even more points because we love you that much. Our Besties earn 1.5 points for every $1 spent!
- Oily Friend: Spend $100 = $5 reward
- Oily Besties: Spend $67 = $5 reward
Bestie status is based on total points earned over 12 months, starting from when you sign up. So even if you use some of your points and don’t keep 1,000 in your bank, you’ll still be our Bestie. Additionally, every time you hit 1,000 points, your Bestie expiration date resets. Instead of expiring a year from your first 1,000 points, your Bestie status will expire one year from your last 1,000 points.
Plus, Oily Besties get early access to new product launches as well as access to exclusive discounts. It might be an hour, it might be a day, but you’ll be in the know before anyone else.
Refer your friends to the Rewards program and you’ll both get $10 off your next purchase of $10 or more. The bonus? There’s no limit on how many friends you can refer. As long as they’re new PT customers, you’ll each get a coupon. However, referral coupons can’t be stacked with each other or with other coupons or discounts.
Visit planttherapy.com/refer-a-friend to start sending referrals!
Be sure to check out the Rewards page and read through our FAQ for even more info. If you still have questions, we’d love to chat! Just contact our customer satisfaction team at [email protected].
65 thoughts on “Our Rewards Program Explained”
I was wondering, how do the points for reading content get applied? I have read several blog posts and don’t see an option to say I’ve read it. Do they just apply automatically?
Once you click on read our content you have to go back to that rewards page as it pops up a question for you to answer about a specific blog. If you have further questions please contact [email protected]. Thank you!
Hi. I’m new here. I’m trying to leave a review for my order but don’t see the place under my reward section. It has something to click for rewards but it only comes up with more info. I did get an email about it. Appreciate that. Maybe I can go in that way. I’m not very computer savvy lol
Hello Lisa! You can also go to the product that you want to review and underneath it will show write a review or ask a question and you can do it there. Just make sure you are logged into your account. Hope this helps! Have a great day!
I order to get rewards you must purchase from Plant Therapy only.
Hi!! New customer here and was just wondering if I would still receive points if I purchase on Amazon? If I can only earn points buying exclusively through your website that’s cool too, I just wanna know haha. Thanks:)
That is a wonderful question! Unfortunately, we are only able to give points for orders made from our website.
Where did the blog posts go in the rewards section? Are we not able to earn points with them anymore?
Hello, at the time this was down, but it is now back up and running. We hope this helps
Can Plant Therapy send you an email if you’re close to having your rewards expire? Life has been crazy lately and I didn’t realize just how long it had been since I last ordered and some of my points expired.
How can I leave a review? I do not see the option any longer
Hi Lori, if you log into your rewards account, you’ll see all the different options for earning points. The icon for leaving a review is on the bottom left-hand side.
Was there a “Points to maintain Bestie status” counter that I missed last Perks Year (like the current “Points to next tier” counter)? It would be nice to have gotten some sort of notice that the July deadline was approaching and how close I was to maintaining (or losing) my Bestie status. I was super close and placed an order on 7/5.
New to PT, reading over the rewards program and it sounds so great! Is it a annual subscription, or is it totally free to sign up?
It’s totally free to sign up!
I am a newbies to eo and after done some research, i decided to choose plant therapy as the 1st eo company to begin with. After reading the PT perqs, I’m excited to go through my journey with PT company
I am a newer customer to plant therapy and after reading this blog im glad I came in after the change in PT perqs. It seems much better.
This is awesome!
When will the extra perqs kick in? Early access, special members only deals, etc? I haven’t seen any of that yet. I keep hoping we’ll get some special deals soon!
Don’t worry! The extras are coming. We just like to keep it a surprise!
For the birthday oil, will we be getting an email with a code for that like before? Thanks so much!
Yep, you will!
Thank you! My birthday is on Friday (I did add my birthday in the new system a while ago) and I haven’t gotten an email yet, so I was just wondering. You guys are great! 🙂
I got my code today! I’m so excited to get the oil!! Thank you so much for everything you do for your customers! 🙂
Love the perks!!!!
I love this program and appreciate it very much. I do have a question about reviews. I have reviewed a few oils but can’t remember exactly which ones. Is there any way to search your account to see if you’ve already reviewed a certain oil? It takes a lot of time to scroll through the ones you think you’ve already reviewed (and I have had no need to leave a second review on any one product). THanks again for your wonderful products and reward program!
Hi Lisa, please reach out to our customer satisfaction team at [email protected] and they’ll be able to help you out!
This is a great post to keep handy and refer back to. Thanks for all the info! I’m gonna need it.
I’m so glad to get this all explaned! Simple and fun! Appreciate it, PT!
Appreciate the blog do that we’re able to understand the new system. Really the fact that once you hit bestie status you get 1.5 points per $1 purchased.
I read content once before and was able to answer the question; but, I have been having trouble answering the question ever since. I read the content and didnt see the question on the blog, so I returned to the perqs page to access the question. However, the question doesn’t remain for me to answer. Is there another way to access these questions? I’m not sure why I’m not able to view the question long enough to answer.
Hi Brandy, you can only answer the question for points every two weeks, so that might be why you’re not able to view the question. If you’re still having trouble, please reach out to our customer satisfaction team at [email protected].
Thank you for a detail explanation. it was needed. The only thing I would add is that review points will be added when review is posted and this might take loooong time (my personal experience)
Thank you ..this blog really helped answer some questions I had!
Thanks for writing this. It answered a couple questions I had. PT is the best, and I know you all work really hard. Sorry you’ve been dealing with cranky people. 🙂
Awesome explanation. I admit I was a little confused. This is also such a great rewards program. I can’t think of any other sites doing anything like this.
I love the flexibility with the new system and it really isn’t difficult, just a matter of accepting the new system getting familiar with how it works. Thanks for this post, now we have no excuse for being uninformed. PT takes such good care of us.
It states: But if after your rewards are added your total is between $0.01 and $0.99, you won’t be able to check out.
The fix is easy though, you just have to have at least $1.00 in your shopping cart for our payment processor to work.
So of course I had an idea that I just have to share….
Is there any chance you could start selling the old stickers for $1. I think many of us love the stickers as much as the oils when we get our package in the mail 😉 Or you could keep it simple and just offer a “random sticker” for purchase and you choose which one we get, rather than have them all listed on the website. All the stickers are awesome, so whether we choose our own or you choose for us, we will love it either way.
That is a fantastic idea! In the meantime, one of our dilution magnets would do the trick.
Yes! I love the stickers. My daughter adds them to our garage door sticker collection and they are definitely some of the coolest of our collection!
Nice change! Easier to follow.
I love the new rewards system!!
Wow thank you so much for explaining this. Makes much more sense! I think the new program is great!
This is so helpful! Thank you!
Thanks for the thorough explanation. Appreciate the way you take care of your customers.
But can you really earn the max of 520 points per year for making product reviews each week? I asked an employee though chat because my review still hasn’t been processed (its been 2 weeks) and he said that it takes up to 30 days to approve a review. So in the meantime…. I’m waiting 4 weeks for my review to post, then I have to wait an additional 7 days after that to make another review. If this is correct, you MAY be able to earn 120 points, if that.
Right now its been over 2 weeks since my last approved review yet I’ve made 2 additional reviews since then (on the same product because the first still hasn’t been approved yet) and I’m still “on the review list to be approved”. I’m still able to review products and a new countdown has not yet been generated. Can you please explain how I am still able to earn a max of 520 points if I review every 7 days on the dot yet reviews take up to 30 days to be approved?
Thanks for this thorough explanation! I may have to save it to read again! 🙂
Ok. Got it! Wasn’t sure how to cash in more than $5 at a time. But got to get add-ons for free!
Great!!! So clear and simple!!!
Thanks so much for the very detailed explanation!
PT is sooo awesome!! Thank you all soo much for treating us so well!!
Thank you for this awesome information! How will Besties find out about BFF benefits: Early access to new product launches and Access to Perqs-only products? I don’t get texts because I’m in Canada. Thanks!
Hi Rebecca! At this time, that’s going to be a surprise!
This is so much easier to understand now
The PT perqs just got better! Thank you PT!
I am loving the new program!! Thanks PT!
Since the system changed, we have made 3 batches of purchases and all was good. As explained in this blog, in summary, the new system is simpler, easier and faster both ways (earn and burn). We could use any number of our existing points to offset our order, and the points earned were banked pretty fast, which we used for our next order immediately. Nice!
We did meet a little hiccup when we thought the system had lunch on our points LOL. We were testing the slider and clicked “apply” to check our total because we have international shipping etc to consider. When we changed our order, the points were not reinstated within the slider. PT CS was pretty fast to reply: just go to your rewards history, copy the code and paste it to use it OR they can reinstate those points within the slider. Applying the code means the number of points is fixed, but if you want to change the number of points to apply then opt for the reinstatement of the points.
And we really like being an Oily Bestie – that’s awesome, when you are recognized and differentiated at a different level of loyalty and customership. Thank you!
Thank you for this extremely clear explanation! I clarified my queries. Now I can go ahead and use my points. I was so worried about losing my Bestie status. Thanks again
I really like the new Perqs Program. Super easy to understand, no trying to remember the last time I reviewed a product. Love it actually! Thank you PT
I am enjoying this new Perqs program. I think it is much easier to get my points added now, whereas before I often didn’t get points for blog post comments. I think it is so nice that Plant Therapy offers this reward program. I really appreciate how well you treat your customers! The blog posts are awesome and so educational. Thank you Plant Therapy.
It’s just sad to see there is no comment on this blog post, when PT blog posts have at least 40-50-60 comments on each post! What happened? I guess the change holds back from leaving comments? Or adjusting to the new criteria gives headaches? 🙂
Don’t worry, you just happened to catch this post right after it published. You’re actually the first comment!
I really like the new Perqs Program. Super easy to understand, no trying to remember the last time I reviewed a product. Love it actually! Thank you PT
That is really something I love, too, Amber!